Welcome to Your Support Hub

Your Success is Our Success

At NSG, we understand that navigating support options can be overwhelming. That’s why we’ve created this guide to help you get the most out of our support service.

Contact Support

For after-hours emergency please call 501-758-6058

NSG Helpdesk - Fastest Support
Chat: M-F, 8am-5pm Central
Call: 501-758-6058

Support Guide

Getting Started

Emergency After-Hours

FAQ

Getting Started with NSG Helpdesk

1. Launch NSG Helpdesk

  • From your PC
  • From the Web

Log In:

  • Log in with your email address.

Access Support:

  • Submit a ticket, request a tech to call you, and chat.

2. Request Help

Submit a Ticket:

  • Click “Submit a Ticket” to get help with specific issues.

Chat with Support:

  • Click “Chat” to get immediate help.

    After Hours Support

    Emergency Support:

    • If you have an emergency, you can call our emergency support number at 501-758-6058.

    Non-Emergency Support:

    • For non-emergency issues, please submit a ticket through the app and we will respond during business hours.

    FAQ

    How do I reach your Support Team after hours?

    Emergency Support:

    • If you have an emergency, you can call our emergency support number at 501-758-6058.

    Non-Emergency Support:

    • For non-emergency issues, please submit a ticket through the app and we will respond during business hours.

    What is the fastest way to reach the NSG’s Support Team?

    Use NSG Helpdesk to request a call back.

    Learn how call-back Works:

    When you request a callback, a ticket is created, and our systems start gathering info that the tech will use to help you. Our first available tech will call you back, ready to help without you waiting on hold.

    What are the Support Hours?

    Our standard support hours are Monday through Friday, 7 a.m. to 5 p.m. central time. For emergency after-hours help, please call 501-758-6058.

    How do I Submit a Ticket?

    1. Launch NSG Helpdesk:  From your PC or web
    2. Log In: With your email
    3. Access Support: Submit a ticket, request a tech to call you, and chat.

    Can I live chat with the NSG Support Team?

    Yes! You can chat with our support team M-F, 8am-5pm.  You can launch a chat session from our website at the bottom right corner or from the NSG Helpdesk on your PC.